About Synappz Solutions
The Team to Build It —
Because We've Built It Before
We didn't just discover this space — we helped define it. Our founders created ViewCentral, one of the first platforms built to run global customer and partner training operations.
ViewCentral was later acquired by Litmos, which was acquired by SAP, forming the foundation of modern Training Operations platforms used by enterprises worldwide.
Customer and partner education has evolved from a support function into a global business. Organizations now manage training as a commercial operation — planning programs, coordinating delivery, and monetizing education through pricing, subscriptions, and global commerce.
This shift is what we call Education Commerce.
Organizations running large-scale customer and partner education programs — often managing tens of thousands of annual registrations across global markets — need platforms designed for this new operational reality.
Synappz was created to power the next generation of Education Commerce platforms.
Our Vision
Transform how enterprises run their global customer and partner education businesses at scale through intelligent applications and AI-driven operations.
Our Mission
Reshape customer and partner education into dynamic, intelligent operations — using AI to drive automation, adaptive decision-making, and compounding productivity.
We Built It Before.
Synappz is led by founders who helped build the first generation of global training operations platforms used by enterprises worldwide.
Their experience spans SaaS platforms, enterprise software, and the evolution of customer and partner education into a global business.
Mark Oakey
Founder & CEO
- Former Co-CEO of TurnoutNow — AI transformation of live events platform
- Led Litmos carve-out from SAP to Francisco Partners
- 40 years in the Software space
- 11 years as Global COO at SAP for multiple €1B+ Cloud P&Ls
- Deep SaaS GTM, enterprise sales, and education ecosystem experience
- 4 previous startups, strong operational discipline
Terry Lydon
Co-Founder & Chief Product Officer
- 30+ years in SaaS and platform product leadership
- Founded and scaled ViewCentral (acquired by CallidusCloud/SAP), now: Litmos Training Ops
- Expertise in platform infrastructure, monetization, commerce and training operations
- Built some of the first large-scale Training Operations platforms in the industry
Together, the Synappz founders helped define the Training Operations category and are now building the AI-based platform powering the next generation of Education Commerce.
What Sets the Synappz Team Apart.
Decades of experience building global SaaS platforms for customer and partner education have shaped how we approach the next generation of Education Commerce.
Category Insight
Our founders helped define the Training Operations category, giving Synappz a deep understanding of the workflows, economics, and buyers behind global customer and partner education.
Platform Experience
With more than 30 years building enterprise SaaS platforms, our team understands how to design systems that operate reliably at global scale.
Operational Perspective
We know how training organizations actually work—from planning global schedules and coordinating instructors to running the commercial side of education.
Enterprise Execution
Our experience spans enterprise deployments, SaaS go-to-market, and global platform operations, enabling organizations to scale education programs across regions and ecosystems.
The next generation of customer and partner education platforms will combine AI planning, global operations, and integrated commerce to run training as a true business.